Boxaroo Swag Distribution & Fulfillment Policy

Swag Distribution, sometimes referred to as Swag Shipping or Swag Fulfillment or Direct Distribution, is a service in which you engage Boxaroo to send your swag to recipients or overseas offices directly. We have agreements and exclusive rates with global shipping carriers and shipping partners to ship swag packages out directly to the intended recipients. For these services, Boxaroo Pte. Ltd. acts as a third-party fulfilment service. So while the below terms stated herein govern our relationship with you, the terms of our shipping partners will also apply.

Following are the terms and conditions that constitute our Swag Distribution Policy. 

 

Shipping Rates

Costs provided to you by Boxaroo Pte. Ltd. and costs shown on our website are only an estimate for a particular weight, and does not include unpredictable charges like customs, duties, taxes and other charges added on by the shipment carrier or shipping partner for whatever reason including remote area surcharges, duty forwarding surcharges, peak surcharges, fuel surcharges and so on. To be clear, the shipping estimates provided to you are the best possible estimates for a shipment of a particular weight, excluding customs, duties, taxes and other unforeseen charges. The final invoice will only be processed and provided to you after the shipping has been completed. This final invoice will be provided by Boxaroo Pte. Ltd. and will not include or indicate any reference to our shipping partners. 

 

Shipping Weight

As per global shipping carrier requirements and calculations, the weight of the package or box is dependent on two factors. These two factors are (1) the actual weight and (2) the volumetric weight of the package or box. The weight that is charged is the higher of the two weights. 

 

Customs, Duties and Taxes 

Boxaroo Pte. Ltd. is not responsible for any customs, duties and taxes applied to your shipment by the destination country. All fees imposed during or after shipping will first be paid for by Boxaroo Pte. Ltd. and then be collected from you as part of your final shipping invoice. This final invoice will be provided by Boxaroo Pte. Ltd. and will not include or indicate any reference to our shipping partners. 

 

Delivery Estimates

The delivery estimates shown on the website, or provided to you at any stage, is only an estimate. Delivery delays can occasionally occur. Boxaroo Pte. Ltd. will do it’s best to minimize delays, and troubleshoot issues that arise during delivery, and keep you updated on all information about delayed deliveries as informed to us by our shipping carriers and shipping partners. 

 

Invoicing and Payment 

By using our Swag Distribution service you agree to pay the final invoice within 30 days after it has been issued to you. The final invoice will contain your final shipping cost based on the weight of your package and other factors, the packing cost as agreed upon by you and Boxaroo Pte. Ltd., the charges incurred for importing which may include customs, duties, taxes and other charges depending on the destination country. To be clear, the shipping estimates provided to you are the best possible estimates for a shipment of a particular weight, excluding customs, duties, taxes and other unpredictable charges.

 

Shipping External Items

External Items refers to items not produced by Boxaroo Pte. Ltd., but that which Boxaroo Pte. Ltd. agrees to ship for you, whether by itself or together with other items produced or sourced by Boxaroo Pte. Ltd. These products could be items you send to us, or items we source upon your request. Boxaroo Pte. Ltd. will not take any responsibility for these items and we will not be liable for any shipment issues arising due to these items. Boxaroo Pte. Ltd. will also not be liable for damages to these items during transfer, transit or shipment. All liabilities for External Items are borne by you. 

 

Shipment Contents for External Items

When you instruct Boxaroo Pte. Ltd. to ship External Items on your behalf, you are responsible for ensuring that the contents of your shipments are allowed to be sent to and received by the recipient in the destination country. Boxaroo Pte. Ltd. will not be responsible or liable for any issues that may arise from shipping items that are unlawful, banned or in any way unacceptable for shipment to the destination country. Please refer to the local government regulations for this information. Boxaroo Pte. Ltd. will not be liable for any of these contents in your shipment, and all charges arising from the shipping of these content, if any, will be your sole responsibility. 

 

Damage of External Items 

If you use Boxaroo Pte. Ltd. to ship External Items, whether by itself or together with other items that are produced or sourced by Boxaroo Pte. Ltd., we will not be liable for any External Items damaged or lost during shipping. If these External Items are damaged or lost during shipping, Boxaroo Pte. Ltd. will help, as best as we can, with this process of investigating with the shipping carrier or shipping partner as to what happened, but this does not mean we are liable for the damage or loss of these External Items. 

 

Items Not Allowed for Shipments 

Boxaroo Pte. Ltd. will not ship electronics, products with batteries, alcohol or any other items that are unlawful, banned or in any way unacceptable for shipment to the destination country. You are responsible for ensuring that the contents of your shipments are allowed to be sent to and received by the recipient in the destination country. Boxaroo Pte. Ltd. will not be responsible or liable for any issues that may arise from shipping items that are unlawful, banned or in any way unacceptable for shipment to the destination country. Please refer to the local government regulations for this information. Boxaroo Pte. Ltd. will not be liable for any of these contents in your shipment, and all charges arising from the shipping of these content, if any, will be your sole responsibility. 

 

Recipient Information

Boxaroo Pte. Ltd. will not be responsible for incorrect recipient details provided to us. If you are providing the recipient details to us, it is your responsibility to ensure that all recipient details are correct. In the case where we help you collect recipient details through a web form or other digital means, then it is your responsibility to vet, check and ensure that all the collected recipient information is correct as Boxaroo Pte. Ltd. will not be responsible for recipient details that are incorrect when provided to us.

 

Wrong Recipient Information 

To ensure a smooth shipping experience please provide accurate Names, Addresses and Phone Numbers of the recipients in the agreed upon format. Whatever the format, Boxaroo Pte. Ltd. will not take responsibility for any inaccurate information provided by you. This may slow down the shipping process and may result in additional charges that you will need to pay. Boxaroo Pte. Ltd. will assist in cases where addresses need to be changed, but we will be unable to guarantee that this will result in a successful delivery if the original address was incorrect. 

 

Recipient's Refusal to Accept Shipments

In the event that your recipient refuses to accept the shipment, Boxaroo Pte. Ltd. will not be liable for the shipment. To avoid any doubt, refusal to accept means refusing to accept the shipment, refusing to provide any documents that the destination country and its customs authorities request, refusing to follow any processes requested by the destination country, reassigning the reception of the shipment to a different consignee whether this new consignee is an individual or a business, or reassigning the address of the shipment to a different address.

 

Shipments Abandoned by Customs

In the event that the destination country's customs abandons your shipment, whether this was due to customs regulations, or due to your recipient failing to provide the necessary documentation or information requested, and if the customs office holds, abandons or destroys the shipment, then Boxaroo Pte. Ltd. will not be liable for those shipments. For the avoidance of doubt, the charges to send the shipments to the destination country and all other associated charges will have to be borne by you. 

 

Recipient Not Reachable for 2 Weeks

In the event that the recipient is unable to be reached via the given phone number or address for more than 2 weeks, whether the reason for reaching them is (a) to clear customs procedures, or (b) to deliver the shipment, then the shipment will be considered as abandoned by the recipient. Boxaroo Pte. Ltd. will not be liable for the shipments in this instance, and all the charges to send the shipments to the destination country and all other associated charges will have to be borne by you.

 

Return to Sender

If for any reason, whether it is customs regulations or whether it is due to the recipient's refusal to accept the shipment, the shipment needs to be retuned to sender, then Boxaroo Pte. Ltd. will accept the return on your behalf, and promptly inform you about the return of these shipments to our offices. These shipments will then be returned to you, or abandoned as per your request. All associated charges in this situation will have to be borne by you.

  

Special Packing Requests 

If you have any special packing requests, please check with us first. We will do our best to accommodate special requests as long as they are agreed upon in advance.

 

If you have any questions about our Swag Distribution Policy, you can email us at hello@boxaroo.co.