Welcome to www.boxaroo.co (the “Site”), brought to you by Boxaroo Pte Ltd (“Boxaroo”). Please review the following Terms that govern your use of the Site, and information and products obtained through the Site. Your use of the Site, and/or acceptance of information and products through the Site, constitutes your agreement to these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Site, or use or obtain the products and services provided through the Site.

Should you have any questions concerning these Terms or any of our policies, please contact us.


MODIFICATIONS TO SITE

The Terms may be amended by Boxaroo from time to time. In such case, Boxaroo will provide notice on the Site that the Terms have been modified and your use of the Site after placement of such notice shall constitute your agreement with the modified Terms. You agree that providing notice on the Site is adequate notice, and that it is your responsibility to, and you agree to, regularly review the Terms to be sure you are familiar with those that are most current.

Boxaroo may at any time, and from time to time, modify or discontinue, temporarily or permanently, the Site (or any part thereof). You agree that Boxaroo shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site. Notwithstanding the foregoing, Boxaroo undertakes no responsibility whatsoever for updating the Site or content therein. To be certain that any information is current or remains accurate, please contact hello@boxaroo.co.


TERMINATION OF ACCESS

We reserve the right, in our sole discretion, immediately and without notice to suspend or terminate your ability to access the Site, for any reason or no reason, including any breach by you of these Terms or conduct by you that we determine to be inappropriate.


PERMITTED USE AND PROHIBITED USE IN GENERAL

We hereby grant you limited permission to use the Site so long as we provide you with access, and solely for your personal use. For the avoidance of doubt, we are not giving you any rights or license with respect to any aspect of the Site, all rights being held by us. 

We reserve the right, in our sole and absolute discretion, to block and/or refuse to allow use of the Site by one or more users, including you, at any time and for any reason. 

Without limiting the foregoing, we specifically prohibit the use of the Site for any purpose deemed improper by us. Improper uses include but shall not be limited to: (i) copying, distributing or modifying any part of the Site without our prior written authorization; (ii) use of the Site to transmit or attempt to transmit advertisements without our prior written authorization; (iii) use of the Site to transmit or attempt to transmit spam, chain letters, harassing, libelous or defamatory statements, or any unlawful content or material; (iv) use or attempted use of the Site to transmit software viruses, spyware, or any other computer code, files or programs which is harmful or otherwise unwanted by us or other users; (v) disruption of servers or networks connected to the Site; and (vi) use that is not in compliance with these Terms.


Without limitation as to other restrictions identified herein, you shall not upload to, distribute through or otherwise publish through the Site any content which is obscene, threatening, invasive of privacy or publicity rights, harmful of minors in any way, abusive, or contain expressions of hatred, bigotry, racism or pornography, or are otherwise objectionable, or that would constitute or encourage a criminal offense, violate the rights of any party or violate any law or that you do not have a right to make available under contractual or fiduciary relationships. You shall not act in a manner that negatively affects other users’ ability to interact with the Site.


ERRORS AND OMISSIONS

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Site is inaccurate at any time without prior notice.


OUR PROPRIETARY RIGHTS

You acknowledge and agree that the Site contains proprietary information, content and other materials owned or controlled by Boxaroo and protected by applicable intellectual property and other laws (including, without limitation, copyrights, trademarks, service marks and patents).

Any use or copying of such information, content and other materials other than for your own personal, non-commercial use, without written permission from Boxaroo, is strictly prohibited. 

You acknowledge that you do not acquire any ownership rights in any intellectual property through your use of the Site.

We are under no obligation to, and do not, scan content used in connection with the Site for the inclusion of illegal or impermissible content. However, we respect the copyright and intellectual property interests of others. It is our policy not to permit materials known by us to infringe another party’s copyright to remain on the Site.

If you believe that an infringement of intellectual property rights exists, please provide us with notice of the same to hello@boxaroo.co. 

If you believe there is or has been a copyright infringement, you should provide us with written notice with the following information: 

(a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 

(b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; 

(c) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material; 

(d) information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number and, if available, an e-mail address at which the complaining party may be contacted; 

(e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and 

(f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

All  notices should be sent to:

hello@boxaroo.co


DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK. 

THE SITE AND ALL INFORMATION, CONTENT, SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION OR CONTENT INCLUDED ON THE SITE.

WE MAKE NO WARRANTY THAT THE SITE OR ANY INFORMATION OBTAINED THROUGH THE SITE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, WILL BE ACCURATE OR RELIABLE, OR MEET YOUR EXPECTATIONS.

ANY MATERIAL OBTAINED THROUGH THE USE OF THE SITE IS OBTAINED AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM OBTAINING ANY SUCH MATERIAL.

NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED.


LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SITE; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SITE.


EXCLUSIONS AND LIMITATIONS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


INDEMNIFICATION

You agree to hold us and our subsidiaries, affiliates, officers, directors, and employees, and each of their respective successors and assigns (collectively, the “Indemnified Persons”), harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including reasonable attorneys’ fees and expenses, relating to any third party claim arising out of or related to your use of the Site or any information or content on the Site, or violation of these Terms.


CHOICE OF LAW

These Terms and the relationship between you and us shall be governed by the laws of Singapore without regard to its conflict of law provisions. 


INTERPRETATION

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. 


THIRD-PARTY WEBSITES AND RESOURCES

The Site may provide links to third party websites or resources (“Third Party Resources”). Because we have no control over external sites and resources, including Third Party Resources, you acknowledge and agree that we are not responsible for the availability of such Third Party Resources, and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through or provided by such Third Party Resources. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any interaction you may have with such Third Party Resources.

We may enable social media connectivity on the Site from time to time. This connectivity may link to our own social media accounts. The specific content we may post on our own social media accounts is subject to these Terms. However, those social media websites are also Third-Party Resources. If you choose to use social media connect functions on the Site, you acknowledge and agree to abide by the relevant terms and conditions of each respective social media website that we may utilize. The terms and conditions for the social media websites may be found on each respective social media website.

The social media connect functions are intended to enable us to connect with social media websites so that you can send text, photographs, videos and other information about your activities to each of these websites. Such social media websites may also be able to use information about actions you take on our Site.

However, note that where you choose to publish or share information through the social media links on our Site, we have no control over that activity. It will not be protected by us. You should assume that your activity may be accessed by any person using the Web in any part of the world and can be found using independent search engines. If you choose to engage in social media connectivity from our Site, you do so at your own risk.


PRODUCTS

The Site and/or the Boxaroo online catalog may contain references to specific products and services that may no longer be available. Any such reference does not imply or warrant that any such products or services shall be available at any time. 

By purchasing a product for yourself or others through the Site, you acknowledge that the products and other items that may be included within the preset boxes, Orders, and/or within any other purchase from Boxaroo’s Site (collectively, the “Order”), are designed for use with or under specific conditions. BY MAKING A PURCHASE ON BOXAROO’S SITE, YOU AGREE TO INDEMNIFY AND HOLD HARMLESS Boxaroo FROM AND AGAINST ANY CLAIM, DAMAGE, LOSS, LIABILITY, SUIT OR EXPENSE (INCLUDING REASONABLE ATTORNEY’S FEES) INCURRED OR SUFFERED BY YOU OR THE RECIPIENT OF THE ORDER OTHERWISE ATTRIBUTABLE TO THE PERFORMANCE OF THE PRODUCT YOU HAVE PURCHASED, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DAMAGES, BECAUSE OF INJURY OR DAMAGE TO PROPERTY, BODILY INJURY, OCCUPATIONAL SICKNESS OR DISEASE, OR DEATH. FURTHERMORE, YOU REPRESENT, ACKNOWLEDGE AND AGREE THAT YOU ARE TAKING 100% RESPONSIBILITY FOR THE SELECTION AND USE OF THE PRODUCT(S) YOU PURCHASE FOR YOURSELF OR OTHERS, INCLUDING THE DETERMINATION OF WHETHER SUCH PRODUCT(S) ARE APPROPRIATE FOR THE RECIPIENT, AND THAT EXCEPT AS MAY OTHERWISE BE EXPRESSLY AGREED TO IN WRITING IN A SEPARATE DOCUMENT, BOXAROO HAS NOT OFFERED ANY ASSISTANCE, AID OR SUPPORT IN THE SELECTION OF SUCH PRODUCT(S) AND THAT Boxaroo WILL NOT BE HELD LIABLE OR ACCOUNTABLE TO YOU OR THE RECIPIENT OF THE ORDER FOR ANY DAMAGES. 

Boxaroo expressly disclaims any and all liability as to any results obtained or arising from any use of the information contained on Boxaroo’s Site.


TAX EXEMPTION

Boxaroo may be required by law to collect sales and similar taxes on products it sells. If you believe you qualify for a tax exemption, you may submit a valid tax exemption certificate demonstrating the same to Boxaroo. If a valid exemption certificate is received and processed before your order ships, the tax will be adjusted based on the certificate. Otherwise, Boxaroo will not be able to honor an exemption.

Boxaroo must have received and approved your exemption certificate prior to shipment of any products for which the exemption is claimed by you. Boxaroo CANNOT ISSUE REFUNDS FOR TAXES COLLECTED ONCE YOUR PRODUCT SHIPS.

Exemption certificates may be submitted to hello@boxaroo.co for Boxaroo to review. Upon review, Boxaroo will inform you if your certificate is accepted, or Boxaroo may request additional information or modification or correction to the certificate.

Boxaroo cannot and does not provide tax advice and assumes no responsibility for your tax matters. You agree to indemnify Boxaroo for any damages Boxaroo might incur as a result of acceptance of your tax exemption certificates.


RETURN AND REFUND POLICY

Return and Refund Policy For Boxaroo

Our main goal at Boxaroo is to build a relationship of trust and quality between us and you. To that end, we do everything in our power to make situations right and ensure you are satisfied. If you are not 100% satisfied with your order, here is how we handle it...


General Policy Terms

We want you and your recipients to have the best swag experience. As a result, we strongly recommend checking in with your swag recipients and inspecting all items upon receipt. If you discover issues with your swag, please reach out to us as soon as possible within 14 days of delivery so we can make it right.


Logo or Artwork Printed Incorrectly

If your logo artwork is printed incorrectly on any of the delivered items, please reach out to us as soon as possible within 14 days of delivery at hello@boxaroo.co and we will either correct and replace the items, if possible, or issue a credit or refund.  To help us make corrections, please provide a clear photo of the items containing the logo issue. For the avoidance of doubt, the logo and artwork that was sent to you as a mockup will be considered the correct logo or artwork.


Items Delivered Were Not The Right Size

Prior to placing your order, our account managers can help you with sizing for all products available in the catalog and recommend the best options based on desired fit preferences.  We strongly recommend confirming sizing for specific products before ordering.  If, in the off chance, the items you receive are not the right size you ordered, please notify us as soon as possible within 14 days of delivery at hello@boxaroo.co and provide photos where the sizing was wrong. Upon review, we will either replace the items with corrected sizing, if available, or recommend alternative products. In either case, the original items must be returned undamaged and unused.


Damaged Items

We strongly recommend inspecting all items upon receipt to ensure everything arrived safely and undamaged. If you discover broken and/or damaged items, please reach out to us as soon as possible within 14 days of delivery at hello@boxaroo.co and provide photos of the damaged products.  Upon review, we will either replace the damaged products, if possible, or issue a credit or refund.


Notice Regarding Ceramic Mugs:

Please note that ceramic mugs are not covered by this policy due to their higher risk of breakage. While we can ship ceramic mugs for you if you wish to include them in your swag projects, we recommend going with alternative mug options that are known to be more durable in the shipping process. Proceeding with a ceramic mug order is an assumption of risk that will exclude the order from replacement and refunding or crediting if received damaged or broken. If you do order ceramic mugs, we suggest purchasing extra units in case replacements are needed.


Notice Regarding 3rd Party Items:

Please note that while Boxaroo may allow customers to use the Boxaroo Platform to store, manage and ship third party items that are not otherwise offered by Boxaroo, Boxaroo cannot guarantee the quality of such items. As a result, we are not responsible for such third party items in the event that they break or become damaged during shipping or otherwise, and such third party items are expressly excluded from this policy.


Missing Items in Preset Boxes

Please confirm with your recipients that all the items were properly received. If you find that there are missing items in any of the packs, please notify our team at hello@boxaroo.co as soon as possible within 14 days of delivery. We will either replace the missing items, if possible, or issue a refund or credit in the amount of the missing items.


UNDELIVERED ITEMS


Shipping Errors:  

During shipping, some packages may be considered ‘undeliverable’ by the carrier. Most commonly, this means that one of the following situations occurred:


  - An incorrect address was provided

  - The recipient was unresponsive/unable to receive the package

  - The recipient is no longer at the provided address

  - The recipient refused to accept delivery of the package

  

Please confirm that all boxes were received by your intended recipients. If you discover that an intended recipient did not get their boxes due to a shipping error made by us, please notify us immediately within 14 days after the expected delivery and we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the undelivered items.

Please note that Boxaroo is not responsible for packages that are abandoned or undelivered due to incorrect recipient information provided by the customer or other errors or omissions caused by the customer or intended recipient.  We strongly recommend ensuring that you double check the addresses and phone numbers you share with Boxaroo, and, where possible, advise your intended recipients to expect a package.  The latter is particularly important for international shipments where carriers oftentimes seek to contact the intended recipients prior to attempting delivery.

For additional help on ensuring successful swag shipment delivery, please contact us at hello@boxaroo.co.


Items Lost by Carrier:

Shipments are fulfilled through third party shipping companies (e.g. FedEx, DHL, UPS).  As with all shipments, there is a risk that your items may become lost in transit. Should such an incident happen, we will work with the third party shipping company to resolve the matter. For the avoidance of doubt, please note that merchandise marked delivered and signed cannot be considered lost.


Items Returned to Sender:

In many cases, undelivered packages are returned to our warehouse. In such cases, the return postage fees will be billed to your account. You will still be able to use the returned items as part of your inventory. Upon receiving the items, we will update your swag inventory to reflect the new status. Returned items ship as-is and require additional postage costs to re-ship.

 

SWAG DISTRIBUTION POLICY

For terms in connection with our Swag Distribution, the terms in this page applies, and will be supplemented by the terms in our Swag Distribution Policy. Please read both policies before proceeding with this service. 


OTHER

Simply not happy? Sometimes unique situations call for a unique solution.

At the end of the day, we value our relationship with you much more than anything else and want to ensure you are happy.

If you feel your request falls outside of the scope of this policy or an exception to the rule applies, please reach out to us at hello@boxaroo.co or by calling +65 8923 5443.