Privacy Policy

At Boxaroo, we take privacy seriously, but we also believe it should be easy to understand. This Privacy Policy explains how we collect, use, and protect personal data when you use our website and services.

1. Who We Are

Boxaroo provides global merchandise and fulfillment services.

Depending on how you interact with us, we act as either:

  •  a data controller (for our website, marketing, and customer relationships), or
  • a data processor (when we handle recipient data on behalf of our customers)

2. The Data We Collect

When you use our website or interact with us directly, we may collect:

  • Name, email, company, job title
  • Contact details (e.g. phone number, address)
  • Account and transaction information
  • Website usage data (e.g. IP address, browser type)

When we provide fulfillment services on behalf of our customers, we process limited personal data such as:

  • Recipient name
  • Delivery address
  • Phone number (if required for delivery)

In these cases, we act as a processor, and the customer is responsible for how the data is collected and used. Our Platform Policy and DPA covers the finer points, and will be applicable when you decide to use Boxaroo as your fulfillment provider.

3. How We Use Data

We use personal data to:

  • Provide and operate our services
  • Manage customer accounts and orders
  • Coordinate shipping and deliveries
  • Improve our platform and user experience
  • Communicate with you (including support and updates)
  • Send marketing communications (you can opt out anytime)

We only process data where we have a valid legal basis, such as:

  • Contract performance
  • Legitimate interests
  • Legal obligations
  • Consent (where required)

4. Sharing of Data

We only share personal data where necessary to provide our services.

This may include:

  • Logistics and delivery partners
  • Payment providers
  • Technology and infrastructure providers
  • Professional advisors


We do not sell personal data.

All third parties are required to handle data securely and only for agreed purposes.

5. International Transfers

As a global business, we may transfer personal data across countries.

Where required, we use appropriate safeguards such as:

  • Standard contractual clauses
  • Transfers to approved jurisdictions

6. Data Retention

For customers: we retain data as long as needed to provide services and meet legal obligations.

For recipient data: we retain it only as long as necessary to complete fulfillment services.



We may retain certain data longer where required for legal or accounting purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Access controls
  • Secure infrastructure
  • Encryption where appropriate

8. Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Request data portability



To exercise your rights, contact us at: policy@boxaroo.co

9. Cookies

We use cookies and similar technologies to improve our website and understand usage.

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact

If you have questions about this Privacy Policy or your data, contact us at:
policy@boxaroo.co