FAQs

In a nutshell: you pick and customize the products you want to sell (from our awesome catalog), place your order upfront, and Boxaroo takes care of the rest! We’ll produce your merch, store it in our global warehouses, set up your branded merch dashboard, and handle all shipment requests.

Once we get you set up, you won’t have to lift a finger. The dashboard is fully managed by Boxaroo. Our systems run like clockwork, and we've got a superb logistics and customer service team that you can rely on!

Your initial inventory needs to be ordered and paid for upfront, with a minimum of 5 products and at least 100 units per product.

Absolutely! The dashboard includes a feature called Redemption Pages. This is perfect for customers, employees, partners, or members who aren’t users of your dashboard. You can simply direct them to a Redemption Page, where they can enter their shipping addresses and even choose their t-shirt sizes. After that, we’ll automatically ship their gifts without you having to lift a finger!

Yep, we ship worldwide! We own and operate warehouses in Singapore (covering APAC) and Spain (covering EMEA, UK, US).

If it's merch you're shipping, then we’ve got the best rates you can find! Boxaroo partners closely with major global logistics networks, shipping thousands of merch boxes every week. The exact cost depend on factors like weight, volume and where your kits are headed, but rest assured—our rates are unbeatable. We can share these with you once we've assessed your needs.

Besides, we have fulfillment centers in both Asia (Singapore) and Europe (Spain), with more on the way! This means we can optimize the inventory location to keep costs low, depending on where most of your your employees are.

With thousands of merch boxes shipped weekly, you’re in expert hands. We make shipping merch easy, efficient, and cost-effective!

Shipping costs are billed to you monthly. If you didn’t ship anything that month, there won’t be any charges.

For cross-border shipments outside our warehouse locations, some countries may charge Customs Duties and Import Taxes. But don’t worry—we’ve been around long enough to know the drill. We’ll handle the details so neither you nor your team have to stress about it. All costs involved will be compiled and billed to you in a single shipping bill every month.

That’s the short answer. Let’s get on a call to dive into any other questions you’ve got about this.

We get it—while you might need premium merch for employees and customers, you might prefer more budget-friendly options for events. That’s totally fine! You can order merch from other suppliers, and we’ll receive and add it to your inventory. Just get in touch, and let’s chat about the details!

At Boxaroo, we keep things simple and flexible. No subscription models and no extra fees. Let’s set up a call, and we’ll show you how simple and transparent the pricing model can be with us. Trust this FAQ :) our pricing model is what our customers love most about us.