Boxaroo: Distribution & Fulfillment Policy

Our Store & Ship service, sometimes referred to as Swag Shipping or Swag Fulfillment or Swag Distribution, is a service in which you engage Boxaroo to send your swag directly to recipients or other locations globally. By engaging Boxaroo (Boxaroo Pte. Ltd. and its subsidiaries, Boxaroo Europe S.L. and its subsidiaries) to provide this service to you, you agree to the terms stated herein, including the terms of our shipping partners.

Following are the terms and conditions that constitute our Swag Distribution & Fulfillment Policy. 

 

Shipping Rates

Estimates provided to you by Boxaroo and costs shown on our website are only a rough estimate for a particular weight, and does not include additional charges like customs duties, taxes and other surcharges added on by the shipment carrier, shipping partner or courier partner for whatever reason including remote area surcharges, duty forwarding surcharges, peak surcharges, fuel surcharges and so on. To be clear, the shipping estimates provided to you are the best possible estimates for a shipment of a particular weight, excluding customs duties, taxes and other unforeseen charges. The final invoice will only be processed and provided to you after the shipping has been completed. This final invoice will be provided by Boxaroo and will not include or indicate any reference to our shipping partners. 

 

Shipping Weight

As per global shipping carrier requirements and calculations, the weight of the package or box is dependent on two factors. These two factors are (1) the actual weight and (2) the volumetric weight of the package or box. The weight that is charged is the higher of the two weights. 

 

Customs Duties and Taxes 

Boxaroo is not responsible for any customs duties and taxes applied to your shipment by the destination country. All fees imposed during or after shipping will first be paid for by Boxaroo and then be collected from you as part of your final shipping invoice. This process of paying Customs Duties and Taxes on your behalf, and then billing you for it, is part of our Store & Ship service, and the final invoice will be provided by Boxaroo directly. The final invoice will include a separate breakdown of (1) the freight costs and (2) the charges incurred for Customs Duties and Taxes for each shipment.

 

Delivery Estimates

The delivery estimates shown on the website, shared with you or provided to you at any stage is only an estimate. Delivery delays can occasionally occur. Boxaroo will do it’s best to minimize delays and troubleshoot issues that arise during delivery and keep you updated on all information about delayed deliveries as informed to us by our shipping carriers and shipping partners. 

 

Invoicing and Payment 

By using our Store & Ship service you agree to pay the final invoice within 30 days after it has been issued to you. Boxaroo reserves the right to charge penalties for late payment.

The final invoice will contain your final shipping cost based on the weight of your package and other factors, any special packaging costs as agreed upon by you and Boxaroo, the charges incurred for importing which may include customs duties, taxes and other charges depending on the destination country. To be clear the shipping estimates provided to you are the best possible estimates for a shipment of a particular weight, excluding customs duties, taxes and other unpredictable charges.

If Boxaroo bills you on a postpaid arrangement, meaning that your shipping costs are billed to you after it has been shipped then bills are provided to you as a Proforma Invoice. Tax Invoices will only be provided to you once payments are made. The Invoice will also be accompanied with access to a spreadsheet where you can see the breakdown of freight charges and charges incurred for duties and taxes for each shipment. Please note that this service is fully operated and provided by Boxaroo. For the avoidance of doubt, we don't function as an intermediary for our courier partners or between the customer and the courier partner and our agreements with global courier partners will have nothing whatsoever to do with our agreement with you as a customer.

 

External Items

External Items refers to items not produced by Boxaroo, but that which Boxaroo agrees to store and ship on your behalf as part of our Store & Ship service, whether by itself or together with other items produced or sourced by Boxaroo. These products could be items you send to us, or items we purchase upon your request. Boxaroo will not take any responsibility for these items and we will not be liable for any shipment issues arising due to these items. Boxaroo will also not be liable for damages to these items during storage, transfer, transit or shipment. All liabilities for External Items are borne by you. Please note that Boxaroo also reserves the right to refuse storage of certain items without reason as we see fit.

 

Storage of External Items

External Items will be stored as a separate service. The fee for this service will be provided to you by Boxaroo based on the estimated volume of External Items that you would like to store with us. The fees are to be paid in full on an annual basis and will be non-refundable. The space will be reserved for you for the entire duration regardless of whether or not the space is used in full. In the case of termination of your engagement with our Store & Ship service, or complete retrieval of stored External items, the fees paid towards storage will not be refundable. If the space required to store your External Items exceeds the estimated volume as agreed between you and Boxaroo, then Boxaroo will provide you with a new estimate and request that you top-up the fees so as to accommodate your actual volume. Please note that Boxaroo will not take any responsibility for these items and we will not be liable for any storage or shipment issues arising due to these items. Boxaroo will also not be liable for damages to these items during storage, transfer, transit or shipment. All liabilities for External Items are borne by you. Please note that Boxaroo also reserves the right to refuse storage of certain items without reason as we see fit.

 

Shipment Contents for External Items

When you instruct Boxaroo to store or ship External Items on your behalf, you are responsible for ensuring that the contents of your shipments are allowed to be sent to and received by the recipient in the destination country. Boxaroo will not be responsible or liable for any issues that may arise from shipping items that are unlawful, banned or in any way unacceptable for shipment to the destination country. Please refer to the local government regulations for this information. Boxaroo will not be liable for any of these contents in your shipment, and all charges arising from the shipping of these content, if any, will be your sole responsibility. 

 

Damage of External Items 

If you use Boxaroo to store and ship External Items, whether by itself or together with other items that are produced or sourced by Boxaroo, we will not be liable for any External Items damaged or lost during shipping. If these External Items are damaged or lost during shipping, Boxaroo will help as best as we can with the process of investigating with the shipping carrier or shipping partner as to what happened but this does not mean we are liable for the damage or loss of these External Items. 

 

Items Not Allowed for Shipments 

Boxaroo will not store and ship electronics, products with batteries, alcohol, food, beverages or any other items that are unlawful, banned or in any way unacceptable for shipment to the destination country. You are responsible for ensuring that the contents of your shipments are allowed to be sent to and received by the recipient in the destination country. Boxaroo will not be responsible or liable for any issues that may arise from shipping items that are unlawful, banned or in any way unacceptable for shipment to the destination country. Please refer to the local government regulations for this information. Boxaroo will not be liable for any of these contents in your shipment, and all charges arising from the shipping of these content, if any, will be your sole responsibility. 

 

Recipient Information

Boxaroo will not be responsible for incorrect recipient details provided to us. If you are providing the recipient details to us then it is your responsibility to ensure that all recipient details are correct. In the case where we help you collect recipient details through a web form or other digital means then it is your responsibility to vet, check and ensure that all the collected recipient information is correct as Boxaroo will not be responsible for recipient details that are incorrect when provided to us.

 

Wrong Recipient Information 

To ensure a smooth shipping experience please provide accurate Names, Addresses and Phone Numbers of the recipients in the agreed upon format. Whatever the format, Boxaroo will not take responsibility for any inaccurate information provided by you. This may slow down the shipping process and may result in additional charges that you will need to pay. Boxaroo will assist in cases where addresses need to be changed but we will be unable to guarantee that this will result in a successful delivery if the original address was incorrect. 

 

Recipient's Refusal to Accept Shipments

In the event that your recipient refuses to accept the shipment, Boxaroo will not be liable for the shipment. To avoid any doubt, refusal to accept means refusing to accept the shipment, refusing to provide any documents that the destination country and its customs authorities request, refusing to follow any processes requested by the destination country, reassigning the reception of the shipment to a different consignee whether this new consignee is an individual or a business, or reassigning the address of the shipment to a different address.

 

Shipments Abandoned by Customs

In the event that the destination country's customs authority abandons your shipment, whether this was due to customs regulations or due to your recipient failing to provide the necessary documentation or information requested, and if the customs office holds, abandons or destroys the shipment then Boxaroo will not be liable for those shipments. For the avoidance of doubt, the charges to send the shipments to the destination country and all other associated charges will have to be borne by you. 

 

Recipient Not Reachable for 1 Week

In the event that the recipient is unable to be reached via the given phone number or address for more than 1 week, whether the reason for reaching them is (a) to clear customs procedures or (b) to deliver the shipment, then the shipment will be considered as abandoned by the recipient. Boxaroo will not be liable for the shipments in this instance, and all the charges to send the shipments to the destination country and all other associated charges will have to be borne by you.

 

Return to Sender

If for any reason, whether it is customs regulations or whether it is due to the recipient's refusal to accept the shipment, the shipment needs to be retuned to sender, then Boxaroo will accept the return on your behalf, and promptly inform you about the return of these shipments to our offices. These shipments will then be returned to you, or abandoned as per your request. All associated charges in this situation will have to be borne by you.

  

Special Packing Requests 

If you have any special packing requests, please check with us first. We will do our best to accommodate special requests as long as they are agreed upon in advance.

 

If you have any questions about our Swag Distribution and Fulfillment Policy, you can email us at hello@boxaroo.co.