Orders, Mockups and Samples

Yes. Once you place your order, you will be assigned a Dedicated Account Manager. She or he will get in touch with you via the email you provided. They will share mockups to make sure everything is satisfactory. If you're happy at that point, we will proceed to production. You can read more about the order process here: What happens once I place an order?

Printed samples of (most) products can be arranged. Producing a single sample is not cheap, but we understand that it may be important for some of you. We charge a standard $60 for production of physical samples for most of our products.

Up until the point that the order goes into production, you can cancel it. But once it goes into production, you won’t be able to cancel it. But worry not, the way we work is that once an order is placed, a Dedicated Account Manager will reach out to you to confirm the design and artwork of your order. Only after you approve that, we will go into production. Buy with confidence.

Yes, of course. After you place an order, a Dedicated Account Manager will be in touch with you about the design and artwork of your order. We will only go into production only after you've confirmed the final design over email.

Shipping and Returns

It depends. But as a general rule, from the day the payment is made and the final mockup is approved, it will take 15 business days for delivery. We will discuss shipping options and timelines with you, before finalising your order. Once you place an order, a Dedicated Account Manager will reach out via email to discuss designs, artwork, shipping timelines, etc.

Yes we do. We can’t provide you an estimate on costs for rush orders unless we understand the extent of it. Please contact us for more information.

Yes, we ship all over the world. Shipping costs and taxes will apply. Please contacts us with your requirements. We also offer Swag Distribution, which means we can ship items to the recipients of your merch directly. This could save you a lot of hassle and could be very helpful if you’re sending items to remote teams or overseas customers and partners.

Yes, we call this Swag Distribution and we do offer this service.

Artwork and Design

To live-preview designs on the website, you must use JPGs or PNGs. For actual production, our printing facility will need AI (Adobe Illustrator) files. Don’t worry, just use JPGs or PNGs to place your order. After you place your order, a Dedicated Account Manager will reach out and advise you on how to provide AI files that we will need. Remember, if you decide not to proceed at any time, or if you have trouble getting the right file types, you can always have your order cancelled and your payment fully refunded without any questions.

Yes, we can help you with your design for a fee. We do not have a standard rate card, as it really depends on the extent of work required. Please contact us with your requirements and we will provide you with a quote.

Yes, we keep your artwork on file to make re-ordering easy for you. But if you'd like us to remove it, please get in touch and let us know.

Yes, if you know the right Pantone colours, you may specify it (and other details) when a Dedicated Account Manager reaches out to you after you place your order. But providing Pantone colours is optional, and if you don’t know the exact Pantone colours, no worries, our design team will match it as close as possible to your artwork. Keep in mind that there are a few products where, due to the limitations of the printing process, exact colour matching isn’t possible.

Printing and Decoration Methods

As a company, every single person at Boxaroo is obsessed with quality. When we started this platform, we said we will not settle for bad quality, and that we will treat all logos and artwork like it was our own. The quality of our printing, much like our products, has to meet high standards. We aim to make every pixel perfect. Whether it is our own production facility, or whether we work with partner facilities, we always ensure that every item within every order is checked thoroughly. If you are unhappy with the quality of the printing on your products, please contact us and we will do everything we can to set things right.

Printing on most products and apparel goes by the number of colours. In simple terms, single colour printing only requires a single colour block and a single application of the print onto the product surface. Once you have two or more colours, the process begins to get more complicated and expensive, and each piece requires a lot more time to create. You also need to be wary of how colours mix with each other, what the colour of the product itself is and what the product material is like. So if you are on a budget, our recommendation would be to go for a single colour printing.

If a product only has a laser engraving option, then it is because the material the product is made of does not allow for other printing options (as printing processes usually entail chemicals and sometimes high temperatures).

It’s really up to you. If you ask us, we would recommend embroidery. Looks way better!

Preset Boxes and Custom Boxes

Preset Boxes will come in eco-friendly Printed Custom Boxes that you can design (available in Brown Kraft, White Kraft or Black Kraft). Your desired artwork or logo can be printed on the top (your Dedicated Account Manager will reach out to you and work with you to get this going). We employ a UV printing method for these boxes, which makes the colour pop. It looks very cool.

If you want Full Custom Boxes (and if you meet the minimum order) then let us know and we can make that happen.

For FULL CUSTOM BOXES, the minimum order is 200 pieces. This is because the resources required to custom print boxes is expensive, and cannot be run on a production run of less than 200 pieces. As with every other product on Boxaroo, the more you order the cheaper it is. If you want less than 200 boxes, we can only offer Brown Kraft, White or Black boxes.

We will provide you with the design specs once the order is confirmed.

Yes, we offer design services for a fee. Please mention this when you contact us about boxes, or if you are placing your order directly on the website, you can discuss this option with your Dedicated Account Manager, who will reach out to you after you place your order.

Yes, all boxes are safe for postage. These are the same boxes that are used as mailer boxes by courier and logistics companies.

If you order Preset Boxes – or if you order a few other items from us with a CUSTOM BOX – we will pack them in the box, by default. We are here to make your life easier. But if you would like to have them as is, for whatever reason, please let us know. We can do that too.

Yes, we offer direct door-to-door distribution of boxes (with all the goodies in them) to your intended recipients. See the FAQ section for Swag Distribution below.

Swag Distribution to Recipients

With more and more people working remotely, we now offer a distribution service to companies that want to send out swag, merchandise and corporate gifts directly to recipients anywhere in the world. So if you have remote teams, overseas partners or out-of-town customers, and you’d like to send products or kits to them, contact us for a quote. (If you place your order online, let your Dedicated Account Manager know when they reach out to you.) Once we understand what and where you will be sending, we will provide you a quote for postage. After you make payment, we will individually pack and send these packages to the recipients.

You can provide them in a spreadsheet, or any other easily retrievable digital format. Please note that we cannot ship to PO Boxes. They will have to be physical addresses. Please also note that we will need the phone numbers of the recipients. If you need help collecting addresses and phone numbers (and maybe even sizing information for apparel products) please see the next question.

Yes, we can manage this for you if required. Please see our Swag Fulfillment page and reach out to us with your enquiry. We save you all the hassle of fulfillment and manage it end-to-end. If you have apparel products in your order, we can even collect sizing information from the recipients.

We do not share or use the personal information of your recipients in any way whatsoever. We have extremely strict Information and Data Security policies to ensure that all data is safeguarded and secured on our systems. If you have concerns, please enquire with us and we will brief you on all our internal data policies. If you need written assurance of this, we are happy to give this to you in writing, or sign an agreement that states the same. We take privacy very seriously.

We work with all major local and international logistics companies, and we have preferential rates with them due to our large volumes. The actual amount will depend on location, weight, size, volume and other details. We will share quotes with you once we have more information on your order.

You can also see Swag Distribution page to get an idea of costs.

We will not be able to ship electronic items. However, if you need to include electronics, speak to us, and we can arrange to have your package produced and shipped from our local network in any given market. Other than electronics, some countries have (or might periodically place) specific restrictions on what can be shipped. We will inform you of these restrictions, if any, once we understand where you are shipping the products.

Storage and Warehousing

Yes we can. A lot of clients prefer doing this, as ordering a large volume works out to be a lot cheaper. We have facilities where we can store and deliver items to you as needed. And it doesn't matter if that swag was made by us or other providers. See our Swag Fulfillment page and reach out for more information.

Yes, see our Swag Fulfillment page and reach out for more information.

Yes we can. So for example, let's say you have a New Hire Kit made and stored with us. Every time a new employee joins your team, we set up a trigger to send the kit out to them. You can do the same for clients, partners, members, etc. See our Swag Fulfillment page and reach out for more information.

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