We understand that placing an order for a large quantity of customised products online can be stressful. Will they get the position right? Will they get the colours right? Will they get the size right? Here at Boxaroo, we’ve been in this business for a long time, and we know exactly how you feel. While we make it convenient to buy your custom products online, we never underestimate the need for thorough vetting and approval before production.
Once an order is placed, this is what happens:
Every order placed on Boxaroo is assigned to a real human – a Dedicated Account Manager. She or he will get in touch with you via the email you used to place your order.
The Dedicated Account Manager will request for your artwork and logo files in an AI format. The designer will then create mockups of your artwork, make a note of suggestions and details, and pass this mockup to your Dedicated Account Manager.
Your Dedicated Account Manager will send you the mockup, the design notes and the production timelines. While standard production time is stated as 3-4 weeks, the Account Manager, in this step, will also let you know exactly how long production will take (it's usually faster than that). You can communicate any further changes or requests you have at this stage. If you would like to cancel your order, you can do so at this stage. The entire order amount will be refunded if you cancel at this stage, no questions asked. If you are happy with the mockups and all other details, you can give us the green light to proceed.
We produce your order (with a lot of love, and attention to detail). Then we ship it ASAP. We will keep you posted on shipping timelines. We will also remain available to answer any other questions you have until you receive your order and are happy with it.