The Boxaroo Order Process

We understand that placing an order for a large quantity of customised products online can be stressful. Will they get the position right? Will they get the colours right? Will they get the size right? Here at Boxaroo, we’ve been in this business for a long time, and we know exactly how you feel. While we make it convenient to buy your custom products online, we never underestimate the need for thorough vetting and approval before production.

Once an order is placed, this is what happens:

Every order placed on Boxaroo is assigned to a real human – a Dedicated Account Manager. She or he will get in touch with you via the email you used to place your order within 12-24 business hours. Stocks will be checked and reserved if your payment is well received. If stocks are insufficient, you will be notified, and you can choose to receive a full refund immediately.

The Dedicated Account Manager will request for your artwork and logo files in an AI format. If provided correctly, then we create mockups of your logo on the product within 1-2 business days (usually, it's a matter of hours). The mockup will contain clear indication of position and size of your logo or artwork on the product. 

Any changes you require can be communicated during this stage, and a revised mockup will be sent for your confirmation. If, for any reason, you would like to cancel your order, you can do so at this stage. The entire order amount will be refunded if you cancel at this stage, no questions asked. If you are happy with the mockups and all other details, you can give us the green light to proceed.

We produce your order (with a lot of love, and attention to detail). Please keep in mind: standard production time is 14-18 business days. Shipping and Delivery will then require 1-3 business days. We will also remain available to answer any other questions you have until you receive your order and are happy with it.


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