FAQs

It’s simple. As a privately-owned independent business, we’re free from the influence of external stakeholders or investors, which means we can prioritize our customers over a "grow-at-all-costs" strategy. So, what does this look like in practice? We ensure our pricing is both efficient and competitive through the following strategies:

1. Proprietary Automation Technology: We’ve developed proprietary technology to automate many of our warehouse processes. This reduces reliance on manual labor, keeping operational costs low and, in turn, lowering our cost-to-customer.
2. Strategic Locations: Our warehouses and production centers are strategically located in the most ideal and logistically-efficient cities, allowing us to minimize expenses and pass those savings on to our customers.
3. Global Scale Advantage: Our worldwide presence enables us to control operational costs effectively. This means we can offer the same competitive pricing and deals to small and medium-sized customers as we do to large, high-volume customers.

By focusing on efficiency and fairness, we ensure our customers always come first. Now, isn't that refreshing!

The FREE model is designed for small businesses looking to automate their merchandise processes while staying within a limited budget. You’ll continue to enjoy all the benefits at no cost, but with some restrictions on the features available in your Dashboard and Redemption Pages.

If you’d like to learn more about how this works, please book a demo. We’d be happy to walk you through the details!

Our catalog has real-time prices on over 300+ items, with options to choose Single Color Logo, or Multicolor Logo. You can explore the catalog by clicking here.

Unlike our competitors, the price you see is exactly what you pay—no surprises. Here’s the best part: while our Minimum Order Quantity (MOQ) is just 100 units, we give you the discounted 1000-unit price even when you order only 100 units!

Before proceeding, make sure to select the appropriate catalog and currency from the header of the webpage.

Shipping costs are calculated monthly based on your shipments for that period. You’ll receive an invoice with a detailed, line-by-line breakdown of the Shipping Fee, and if applicable, Import Duties and Taxes.

To get a better understanding of shipping estimates and how our platform works, we invite you to book a demo. During the session, we’ll guide you through the process and provide the relevant rate cards.

For new customers, payment is due upon receipt of the proforma invoice. For existing customers who have been using our platform for more than 3 months, we offer the flexibility of a 30-day payment term.

For one-time orders, payment is due on receipt of proforma invoice.

The short answer is yes!

When you choose to Store & Ship external items with us, we charge a straightforward, affordable flat rate for storage. If you’re interested, please book a demo, and we’ll gladly share the rates with you.

These terms can definitely be a bit confusing, so let’s break it down:

• Dashboard: This is the portal where you and your team can log in to manage your merchandise inventory effortlessly. We offer two options: a FREE Boxaroo Dashboard with some limitations, and a Paid Custom Dashboard packed with advanced features.
• E-commerce Store: This is a complete online shop where the public (or private, invite-only customers) can browse and purchase your merchandise. We handle these stores end-to-end, taking care of everything for you.

A Redemption Page serves as a dedicated landing page where your teammates or customers can easily claim their gifts. This page typically includes an address form, allowing recipients to enter their shipping details.

Additionally, it provides options for users to select their apparel sizes, or even choose a gift from a curated list, which can then be shipped directly to them.